Delivery normally will take 1-7 working days. You may email to us if you still unable to receive the items within the delivery periods so that our customer service representative will help you to check with the courier service.

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed. It is submitted directly to our banks via Razer.

If you found that wrong amount has been charged in your order, please contact us via www. lasio.com.my/contact-us/ and we will assist you to resolve the problem as soon as possible.

LTH LIVING SDN BHD accepts all VISA and MASTERCARD, both credit and debit. All your credit card information is protected by means of industry – leading encryption standards.
Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.

You will be notified via SMS and email within 24 hours upon completion of order confirmation.
Please be aware of your Bank reconciliation schedule as this might have impact on your payment (payment cannot be performed during bank reconciliation time).
Bank reconciliation time only affect payment method via Online Banking and will happen at around 11:30pm to 01:30am depending on your bank.
Below are the time of bank’s reconciliation time:

MAYBANK  (12:00am – 12:30am)
CIMBClicks (11:45pm – 12:15am)
RHB (12:00am – 12:30am)
Hong Leong Bank (11:30pm – 01:00pm)
Public Bank (12:00am – 01:00am)
Bank Islam (12:00am – 01:00am)

We do offer FREE SHIPPING for all the products within West Malaysia only (excluded with East Malaysia)..
For oversea customers, you may email us at info@lasio.com.my in order to get the shipping rates for the items that you have chosen.

If you are unable to track your package on the order tracking page, please contact us at https://www.lasio.com.my/contact-us/ with your order number and the item’s details. We will assist you to resolve the issue with immediate action.